All UK deliveries are sent via Royal Mail 2nd class recorded delivery within 2-5 working days. Due to the coronavirus situation, Royal Mail are experiencing some delays in certain areas, so whilst they aim to deliver within 3 working days, it can take up to 13 days. To allow for any possible delays, after 13 days has passed, we will organise a replacement order to be sent out.
The correct and full address for all UK and International deliveries is the sole responsibility of the customer. Any incomplete addresses or postal criteria which are not met is not the responsibility of Gold Lunar and consequently if your order does not arrive because of this, Gold Lunar is not held responsible for refunding or replacement orders. If your order is returned to us then a refund will be given minus the cost of postage paid by the brand.
If you need to receive your order by a particular date then please add a comment to the order notes at the checkout or email us before placing your order to guarantee your preferred delivery date. Gold Lunar are not responsible for parcels once the tracking updates as delivered or attempted delivery - from this point it is the customer's responsibility for arranging collection or re-delivery.
Express and nominated day services are available for £5-£10 and can be added on at the checkout.
International recorded delivery is £9.50. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
RETURNS & REFUNDS
If you are not happy with your purchase please contact us within 7 days of receiving the item to arrange a refund.
You will receive an email from us that will state the postal address you need to return the item to and you will have another 7 days to physically return the order to us. We recommend using a tracked postage service and for you to hang onto your receipt until your returned funds have cleared. Gold Lunar are not responsible for the cost to return or any returns parcels lost in transit.
All items must be returned, unused, unworn and in their original, undamaged packaging.
Any items that are received back which are not in a resalable condition will be returned to you minus the refund.
Earrings are non-refundable for hygiene reasons.
All items bought in the sample sale are final and cannot be exchanged or returned.
Free gifts sent in conjunction with your purchase will need to be returned along with the original item. Otherwise, we’ll have to deduct from the refunded amount the retail price of the free gift.
Refunds are processed within 5-7 business days of receipt (minus the shipping fee) and you will receive confirmation of your refund via email.
Please note that refunds can only be issued back to your original payment method.