All UK deliveries are sent via Royal Mail recorded delivery within 3 working days.
If you need to receive your order by a particular date then please add a comment to the order notes at the checkout or email us before placing your order to guarantee your preferred delivery date. Gold Lunar are not responsible for parcels once they are signed for as delivered.
Express and nominated day services are available for £5-£10 and can be added on at the checkout.
International recorded delivery is £9. All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
RETURNS & REFUNDS
If you are not happy with your purchase please contact us within 7 days of receiving the item to arrange a refund.
You will receive an email from us that will state the postal address you need to return the item to and you will have another 7 days to physically return the order to us. We recommend using a tracked postage service and for you to hang onto your receipt until your returned funds have cleared. Gold Lunar are not responsible for the cost to return or any returns parcels lost in transit.
All items must be returned, unused, unworn and in their original, undamaged packaging with tags attached.
Any items that are received back which are not in a resalable condition will be returned to you minus the refund.
Earrings are non-refundable for hygiene reasons.
Due to Limited Edition collections, we are unfortunately unable to accept returns on any hair clips or bags.
All items bought on sale or in promotion are final and cannot be exchanged or returned.
Free gifts sent in conjunction with your purchase when you spend over £45 will need to be returned along with the original item. Otherwise, we’ll have to take it off the refunded amount.
Refunds are processed within 5-7 business days of receipt (minus the shipping fee) and you will receive confirmation of your refund via email.
Please note that refunds can only be issued back to your original payment method.